Terms and Conditions of Sale | QIK Dome New Zealand
Last updated: 3 August 2026
These Terms and Conditions of Sale apply to products supplied by Greenbay Limited trading as QIK Dome (“QIK Dome”, “we”, “us” or “our”).
Table of Contents
Application and Acceptance
Formation of the Order and Production
Customer Information, Measurements and Requirements
Artwork, Proofs and Approval
Manufacturing Tolerances
Price, GST and Payment
Changes and Cancellations
Completion, Delivery and Collection
Delivery Only; Site, Assembly and Safe Use
Product Warranty
Consumer Customers
Business Customers and Limitation of Liability
Customer Artwork and Intellectual Property
Events Outside Reasonable Control
Complaints and Disputes
Website, Privacy and Communications
General
Contact QIK Dome
Address: 94 Sunnybrae Road, Hillcrest, Auckland 0627, New Zealand
Email: hello@qikdome.co.nz
Phone: 09 443 1630
Important Information About Custom-Made Products
Every QIK Dome product is made or customised specifically for the customer. This may include custom dimensions, colours, printing, branding, artwork, accessories or other specifications.
Once we receive a deposit or full payment and begin design, procurement or production work, the order usually cannot be cancelled, changed or returned merely because the customer changes their mind. Any cancellation or change is subject to section 7 below.
This custom-made policy does not limit any rights or remedies that cannot legally be excluded, including a consumer’s rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 where those Acts apply.
1. Application and Acceptance
1.1
These terms apply to every quotation, order and sale of products by QIK Dome, unless we agree otherwise in writing.
1.2
An order is governed by:
the quotation or order confirmation;
the final approved artwork, proof and product specifications;
any written special terms agreed by QIK Dome; and
these terms.
1.3
If there is an inconsistency, any written special terms expressly agreed for the order take priority, followed by the quotation or order confirmation, the approved artwork and specifications, and then these terms.
1.4
By accepting a quotation, paying a deposit or the full price, or otherwise instructing us in writing to proceed, the customer accepts these terms and confirms that the person placing the order is authorised to do so.
1.5
A quotation is open for the period stated in it. If no period is stated, it is open for 30 days. We may withdraw or correct a quotation before it is accepted. After acceptance, the price may change only where the customer requests a change, information supplied by the customer was materially incomplete or incorrect, or the parties otherwise agree in writing.
2. Formation of the Order and Production
2.1
An order becomes binding when we receive the required deposit or full payment specified in the quotation or invoice.
2.2
If final artwork, specifications or other approvals are still required when payment is received, production will not begin until:
we have received the required payment;
the customer has approved the final artwork and specifications in writing; and
the customer has supplied all information and materials reasonably required to produce the order.
2.3
Email approval, approval through our quotation or proofing system, or another written electronic approval is treated as written approval.
2.4
Production and delivery estimates run from the working day on which all requirements in section 2.2 have been satisfied, not from the date of the initial enquiry or quotation.
3. Customer Information, Measurements and Requirements
3.1
The customer must provide complete and accurate information about the intended use, required size, site conditions, delivery address, event date and any other material requirements.
3.2
The customer is responsible for checking any dimensions, clearances, measurements and quantities it supplies. We are not responsible for a problem to the extent it is caused by inaccurate or incomplete customer-supplied information that we could not reasonably have identified.
3.3
If the customer tells us about a particular purpose or performance requirement and relies on our advice, that requirement must be recorded in the quotation or order confirmation. We will use reasonable care in giving advice, but the customer remains responsible for matters within its own knowledge or control, including its site, venue and operating conditions.
3.4
We may refuse artwork, wording or an intended use that we reasonably believe is unlawful, unsafe, misleading, offensive, technically unsuitable or likely to infringe another person’s rights.
4. Artwork, Proofs and Approval
4.1
The customer must carefully review each proof before approval, including:
spelling, wording, dates and contact details;
logos, images and their placement;
colours and colour references;
dimensions, quantities and product configuration; and
seams, openings, accessories and other visible features shown in the proof.
4.2
Final written approval authorises us to manufacture the product in accordance with the approved proof and specifications. The customer is responsible for errors that were clearly shown in the final proof and could reasonably have been identified during review.
4.3
Approval does not waive the customer’s rights in relation to a manufacturing defect, a material departure from the approved proof, or an issue that could not reasonably have been identified from the proof.
4.4
Electronic displays, printers and fabrics reproduce colours differently. Unless a physical colour standard or recognised colour reference has been expressly agreed in writing, colours will be reproduced as closely as reasonably practicable using normal commercial printing processes. Minor colour variation within reasonable industry tolerances is not a defect.
4.5
The quality of printed output depends on the quality and resolution of customer-supplied files. We will notify the customer if we identify an obvious file-quality concern, but we are not responsible for reduced print quality caused by a file limitation that was disclosed to and approved by the customer.
4.6
Any change requested after final approval may affect price and timing. We are not required to make a change once production or procurement has begun. If we agree to a change, the customer must pay the reasonable additional costs set out in a written variation.
5. Manufacturing Tolerances
5.1
Custom inflatable and textile products are manufactured using flexible materials and manual production processes. Reasonable variations may occur in dimensions, weight, colour, print position, seams, stitching, finishing and the appearance of the product when inflated or tensioned.
5.2
Images, renders, samples and demonstrations illustrate the general appearance of a product. Unless the quotation expressly states otherwise, they are not a guarantee of exact colour, scale or appearance in every lighting, inflation, anchoring or site condition.
5.3
We may make a minor technical change that is reasonably necessary for safe or practical manufacture and does not materially reduce the product’s appearance, function or value. We will obtain the customer’s approval before making a material change.
6. Price, GST and Payment
6.1
All prices are in New Zealand dollars and are exclusive of GST, unless expressly stated otherwise. GST will be added at the applicable rate.
6.2
For a consumer order, the total amount payable, including GST and any mandatory delivery or other charges known at that time, will be disclosed before the customer commits to the order.
6.3
Freight, rural delivery, special handling, permits, installation and other services are not included unless expressly listed in the quotation. QIK Dome does not provide installation unless it is expressly agreed in a separate written quotation.
6.4
The deposit, balance and payment dates are those shown in the quotation or invoice. Unless we have approved credit terms in writing, cleared payment of the full amount is required before dispatch or collection.
6.5
We may pause design, procurement, production or dispatch while an amount is overdue. Any resulting delay will extend the estimated completion and delivery dates.
6.6
The customer may not withhold or deduct a genuinely undisputed amount. This does not prevent the customer from exercising a right of set-off or other remedy that cannot legally be excluded.
7. Changes and Cancellations
7.1
Because all products are custom-made, there is no change-of-mind cancellation or return right after an order becomes binding, except where we agree otherwise or the law requires it.
7.2
A customer may request a cancellation in writing. We will consider the stage of the order and whether production, design work, material purchasing or third-party commitments can reasonably be stopped.
7.3
If we accept a cancellation before production or non-cancellable procurement has begun, we will refund amounts paid less our reasonable and evidenced design, administration, payment-processing and third-party costs already incurred for the order.
7.4
If production or procurement has begun, we may decline the cancellation. If we agree to it, the customer must pay our reasonable costs and losses arising from the cancellation, including completed design or production work, committed materials and non-cancellable supplier charges, up to the unpaid balance of the order price. We will refund any remaining amount.
7.5
A deposit is a payment on account of the order. It is not automatically forfeited, but it may be applied against amounts properly payable under this section.
7.6
If the customer requests a change, approval or hold that delays the order, the estimated completion and delivery dates will move accordingly. We may provide a revised price and timeline before proceeding.
7.7
If the customer fails to provide payment, approval or required information within a reasonable time after written notice, we may suspend or cancel the unfinished part of the order. We may deduct the reasonable costs described in section 7.4 from amounts already paid and will refund any balance.
7.8
Nothing in this section limits a cancellation, rejection, refund or other remedy available because QIK Dome has breached the order or a mandatory legal guarantee.
8. Completion, Delivery and Collection
8.1
Any production, completion or delivery timeframe is an estimate unless the order confirmation expressly describes a date as a “Guaranteed Delivery Date”.
8.2
An estimate depends on timely payment, final approval, complete customer information and normal availability of materials, manufacturing capacity and freight services. We will use reasonable efforts to meet the estimate and will notify the customer of a material known delay.
8.3
If timing is critical for an event, the customer must tell us before accepting the quotation. An event date or requested delivery date does not become guaranteed merely because it is mentioned in an enquiry, proof or email.
8.4
Delivery is to the address stated in the order. The customer is responsible for ensuring the address is accurate, accessible and able to accept the shipment. Additional costs caused by an incorrect address, failed delivery or requested redelivery may be charged to the customer where those costs were reasonably incurred and disclosed.
8.5
The customer should inspect the shipment promptly and, where practicable, notify us within two working days of visible transit damage, missing packages or an incorrect item. Prompt notice helps us make a carrier claim. Failure to notify us within that period does not remove any rights the customer has under applicable law.
8.6
Title to the products passes when QIK Dome has received full payment. Risk of accidental loss or damage passes on physical delivery to the agreed address, or when the customer or its authorised carrier collects the products, subject to any rights that cannot legally be excluded.
8.7
We are responsible for resolving consumer delivery problems where required by law, even if a third-party carrier performs the delivery.
9. Delivery Only; Site, Assembly and Safe Use
9.1
Unless a separate written quotation expressly says otherwise, QIK Dome supplies and delivers the products but does not install, erect, operate or supervise them.
9.2
The customer is responsible for:
checking that the product is suitable for the intended site and use;
obtaining any venue consent, permit, approval or professional advice required;
safe assembly, inflation, anchoring, supervision, deflation, cleaning and storage;
following the supplied instructions, labels and safety information; and
ensuring that users are competent and that the product is not used in unsafe conditions.
9.3
QIK Dome products are temporary structures. Weather resistance depends on the particular model, anchoring system, accessories, ground conditions, surrounding structures, inflation pressure, maintenance and actual weather. A stated wind or weather rating applies only on the conditions and limitations stated in the relevant product information or instructions and is not a guarantee that the product is safe in every location or weather event.
9.4
The customer must monitor weather and site conditions, use all required anchors or weights, keep the product attended where appropriate, and deflate or remove it when the instructions or conditions require. The customer must not use the product in a manner that creates an unreasonable risk of injury or property damage.
9.5
We are not responsible for loss or damage to the extent caused by incorrect installation or anchoring, misuse, unauthorised alteration, failure to follow instructions, or use in unsuitable or unsafe conditions. This does not exclude liability to the extent the loss was caused by a defect in the product, inadequate instructions, our negligence, or another matter for which liability cannot legally be excluded.
10. Product Warranty
10.1
The applicable QIK Dome express warranty period is between one and three years, depending on the product. The exact period and any product-specific warranty terms will be stated in the quotation, order confirmation or product warranty supplied with the order. If no express period is stated, no additional express warranty is provided, but all rights that apply under New Zealand law remain unaffected.
10.2
The express warranty begins on the date of delivery and covers manufacturing defects arising during normal use for the product’s intended purpose.
10.3
The express warranty does not cover a problem to the extent it is caused by:
fair wear and tear or normal ageing;
accidental or deliberate damage;
puncture, abrasion, impact, burns, vandalism or contamination;
misuse, overinflation, incorrect assembly or inadequate anchoring;
failure to follow operating, cleaning, drying, maintenance or storage instructions;
mould, mildew or damage caused by storing the product while wet;
unauthorised alteration or repair;
extreme weather, flooding, fire or another external event; or
colour fading or cosmetic change that is consistent with the material, exposure and reasonable product life and does not amount to a failure of an applicable legal guarantee.
10.4
To make a claim, the customer should contact hello@qikdome.co.nz as soon as reasonably practicable with the order number, a description of the issue, photographs or video where useful, and any other information reasonably required to assess the claim. The customer must make the product available for reasonable inspection if requested.
10.5
If a valid claim is covered only by our express warranty, we may repair the affected product, replace the affected part or product, or provide another reasonable remedy. Any repair or replacement does not restart the original warranty period; it is covered for the remainder of that period. This clause does not restrict a consumer’s choice of remedy where the Consumer Guarantees Act gives the consumer that choice.
10.6
We will not charge a consumer for a remedy or associated reasonable costs where the law requires those costs to be borne by us.
11. Consumer Customers
11.1
If the customer acquires products of a kind ordinarily acquired for personal, domestic or household use and the Consumer Guarantees Act 1993 applies, the products come with statutory guarantees that cannot be excluded by these terms.
11.2
Those statutory rights may include rights where products are faulty, unsafe, not of acceptable quality, not fit for an agreed purpose, do not match their description or approved specifications, or are not delivered within the agreed or a reasonable time.
11.3
The express warranty in section 10 is additional to, and does not replace or reduce, those statutory rights. Statutory rights may continue beyond the stated express warranty period where the law requires.
11.4
A custom-made product is not returnable merely because the customer changes their mind, but its custom-made nature does not remove remedies for a failure to comply with an applicable statutory guarantee.
12. Business Customers and Limitation of Liability
12.1
This section applies where the customer acquires the products in trade for business purposes and both QIK Dome and the customer are in trade.
12.2
The parties agree in writing, for the purposes of section 43 of the Consumer Guarantees Act 1993, that the provisions of that Act do not apply to the order. The parties consider this fair and reasonable because the order is a business transaction, the products and commercial requirements are recorded in the quotation and approved specifications, and the customer has the opportunity to ask questions and negotiate product-specific terms before accepting the quotation.
12.3
Nothing in these terms contracts out of the Fair Trading Act 1986 except to the extent the parties expressly agree in a separate written and negotiated agreement and the law permits that agreement.
12.4
To the maximum extent permitted by law, QIK Dome’s total liability arising from a business order is limited to the amount paid or payable for the particular product giving rise to the claim.
12.5
To the maximum extent permitted by law, QIK Dome is not liable in relation to a business order for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business opportunity, goodwill or an event, except to the extent such liability cannot legally be excluded.
12.6
Sections 12.4 and 12.5 do not apply to fraud or wilful misconduct, liability for death or personal injury caused by our negligence, or any other liability that cannot legally be excluded or limited.
13. Customer Artwork and Intellectual Property
13.1
The customer retains ownership of its pre-existing logos, artwork and other materials. The customer grants QIK Dome and its production partners a non-exclusive licence to reproduce and adapt those materials only as reasonably required to design, manufacture and supply the order.
13.2
The customer confirms that it owns, or has permission to use, all logos, artwork, trade marks, photographs, text and other material it supplies and that our authorised use of them will not infringe another person’s rights.
13.3
The customer is responsible for reasonable losses, costs or third-party claims suffered by QIK Dome to the extent directly caused by the customer’s breach of section 13.2. We must take reasonable steps to minimise any loss and must give the customer reasonable notice of a claim. This clause does not apply to the extent a claim results from our unauthorised modification or use of the material.
13.4
QIK Dome retains ownership of its pre-existing designs, templates, production files, manufacturing methods, know-how, website content and branding. Payment for a product does not transfer those rights unless expressly agreed in writing.
13.5
We will not use a customer’s branded product as a public case study or promotional image without permission. Nothing prevents us from retaining production records as reasonably required for repeat orders, legal compliance and business administration, subject to our privacy obligations.
14. Events Outside Reasonable Control
14.1
Neither party is responsible for delay or failure to perform to the extent caused by an event outside its reasonable control, including natural disaster, severe weather, epidemic, government or border action, war, civil disturbance, transport or port disruption, widespread utility failure, industrial action, or an unexpected material or manufacturing interruption that could not reasonably have been avoided.
14.2
The affected party must notify the other within a reasonable time and take reasonable steps to reduce the effect of the event. Payment obligations for products already completed or supplied are not excused.
14.3
If the event prevents an unfinished order from being completed within a reasonable time, the parties will discuss a revised timeframe or other reasonable solution. If completion becomes impossible, either party may cancel the uncompleted part, and we will refund money paid for products that will not be supplied, less any amount that may lawfully be retained for completed work or custom materials that the customer agrees to accept.
14.4
Nothing in this section limits a consumer’s rights where the law provides a remedy for delay or non-delivery.
15. Complaints and Disputes
15.1
If a customer has a concern, it should contact us promptly at hello@qikdome.co.nz or 09 443 1630 and provide the order details and relevant evidence. We will assess the concern in good faith and aim to respond within five working days.
15.2
The parties should first try to resolve a dispute through direct discussion. Nothing in this section prevents a consumer from contacting Consumer Protection, making a claim in the Disputes Tribunal, or exercising any other legal right.
16. Website, Privacy and Communications
16.1
We take reasonable care to keep website information accurate. Product specifications and availability may change, and the final quotation, approved proof and order confirmation define the particular product being purchased. Nothing in this clause permits misleading or deceptive conduct or limits liability that cannot legally be excluded.
16.2
Personal information is handled in accordance with the Privacy Act 2020 and our Privacy Policy. Customers may contact us using the details above to ask about their personal information.
16.3
Notices and approvals may be given electronically using the email address or quotation and proofing system used for the order. The customer must tell us promptly if its contact or delivery details change.
17. General
17.1
We may update these terms from time to time. An update applies only to orders accepted after the updated terms are published or otherwise agreed; it does not retrospectively change an existing order.
17.2
If any part of these terms is unlawful or unenforceable, that part will be read down or severed to the minimum extent necessary, and the remaining terms will continue.
17.3
A delay in enforcing a right is not a waiver of that right.
17.4
The customer may not transfer an order without our prior written consent, which will not be unreasonably withheld. We may use reputable designers, manufacturers, printers, freight providers and other subcontractors to fulfil an order, but we remain responsible for our obligations to the customer.
17.5
These terms and each order are governed by New Zealand law. The New Zealand courts and tribunals have non-exclusive jurisdiction, subject to any mandatory rights concerning where a consumer may bring a claim.
